1. Are you insured and bonded? Our insurance is among the best available. We're not "just" bonded, but have liability, crime and workman's compensation coverage. Your home, our team members and MAIDS OF HONOR Services are included in our coverage. If you'd like, we'll send you a certificate validating our insurance. If you are comparing services, ask for specifics on their coverage. Most independents and services do not carry workman's compensation insurance. 2. How do you protect my keys? Your key is identified with only a number - no name or address. Your key is secured in a locked key storage device to which only our managers have access. The key is issued to the team leader on the day of your clean. The team leader returns the key at the end of the day and management returns it to the secured container. A complete key inventory is performed at the end of every business day. In the unlikely event your key is lost, we will contact you to make appropriate arrangements. 3. Must I be home when you clean? It's your choice. Many of our customers prefer to give us a key that is secured in our office. Others leave us a key in a safe place each visit; however, this is not a very secure system and we do not recommend it. Alarm systems can either be left off or you can give us entry / exit codes. By far, the most efficient and problem-free way for everyone is for you to give us a key and alarm codes. 4. How many people will clean my home? We work in teams of two cleaning professionals, one of whom is a team leader (supervisor). Two-person teams prove to be the most efficient because each employee can concentrate on a specific task while in your home. In the infrequent event that someone on the team cannot be present, we will add another team member or in certain situations have the remaining team member ensure that your house will be cleaned on the day we promise to clean it. Our tasks include vacuuming, dusting, kitchen and bathrooms. 5. Will I always have the same team? That's our goal, but circumstances (like sickness, weather, holidays and accidents) beyond our control may occasionally require a team substitution. Each team receives the same training, follows the same cleaning system and has your personal service records so, if a change happens, your high quality service will continue. We stand behind our guarantee. 6. Are teams trained and supervised? Team members are trained before they're permitted to enter your home. Training continues as we learn about new products / methods and to reinforce prior training. Each team includes a team leader to see that cleaning tasks are correctly completed. Our Field Leaders make periodic visits to homes to ensure we're meeting service commitments. 7. How do I pay for your services? Payment is due at time of service. You may pay by cash or personal check. If you aren't there during our first or special project visit, we ask you for the full estimated amount, plus tax. If it takes less time to clean than we estimated, we'll refund the difference or apply it to your next visit, as you prefer. If it takes more time, we will bill you for the difference. On regularly scheduled visits, we ask you to leave payment on the kitchen counter.  Maids of Honor can charge a $35 late fee for all payments 30 days past due. 8. What is the cost to clean my home? Fees are based on the condition and size of the home. If you would like a quote, please call our office to talk to our sales representative personally (Tuesday through Friday, 8:30 AM to 5:00 PM). 9. What area does MAIDS OF HONOR service? We service Philadelphia, Bucks and Montgomery county and Southern New Jersey  10. Does Maids of Honor send sub-contractors to my home? No. Maids of Honor provides company employees to your home. We carry all the necessary Insurance and pay employee tax. 11. How long will it take to clean an average home? The average residential cleaning: is between two and four hours. 12. Do I need to supply anything? Maids of Honor supplies all cleaning supplies and equipment.